Returns

If you’re not completely satisfied with your order, you may contact us within 14 days of receiving it to request a return. Return requests are reviewed on a case-by-case basis and must be approved by our support team before any action is taken.

To be considered for return eligibility in cases unrelated to delivery issues, the item must be unused, in its original condition, and with original packaging. Unauthorized return attempts may not be accepted.

Refunds

Once your return request is verified and approved, we will notify you by email. If eligible, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

Exchanges

We do not offer direct exchanges at this time. If you need a different product, we recommend placing a new order after your refund request has been processed.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

Order Cancellations Due to Shipping Limitations

We reserve the right to cancel any order if shipping to the provided address is unavailable, restricted, or incurs unexpected additional costs. In such cases, customers will be notified promptly, and a full refund will be issued to the original payment method.

Delivery Issues or Damaged Items

If your order arrives damaged, or if it hasn’t been delivered within 30 days of shipment, you may be eligible for a refund. If your package is confirmed as lost in transit, you’ll receive a refund and may keep the item if it arrives later. For damaged items, please contact us within 48 hours of delivery with clear photos of the issue.

Need Help?

If you have any questions about returns or refunds, please contact our customer support at support@purrplayzone.com.